Automation and digitization make much of the company's work easier. But how will the influx of technology affect customer behavior? Today we will tell you about the five technology features for the company to gain a competitive advantage.
Transparency and Openness
No one wants to be disappointed. Customers prefer to know everything about the brand and its product before buying, carefully considering the reviews and policies of the company. Unfair or questionable information creates a wall of mistrust between the company and customers.
During the consumer revolution, it is important to get closer to customers and be honest, open, and transparent. Clear and transparent brands
become popular and highly appreciated. The honesty of the company is the trust of its consumers.
When your company is transparent, you let your customers know you have nothing to hide. Your customers have to know the origin of the product and the components that make up its value.
Transparency of supply chains is the part of open information that can be collected automatically. When you give your customers access to the constant and comprehensive information flow on your company, you deserve the highest degree of customer trust. FCE offers a flexible IoT sensor system that will track all product flows and monitor the authenticity and safety of goods. You can show that your product is trustworthy.
The contemporary market has become extremely dynamic. Enterprises need to adjust their production, internal management, and policy to remain competitive. For this to happen naturally, the company needs a direct connection with its customers. When company managers have actual and detailed sales data at each point in real-time, this large amount of information allows them not only to analyze sales instantly but also to predict consumer behavior.
When you implement FCE IoT and Blockchain technologies
, you can respond on time and accurately to consumer requests, adjust production, and accurately plan product distribution. No residues in the warehouse, no shortage of products at the peak of demand: you always know what the consumer expects from you, and you can provide it properly.
Fast reaction is the most important feature for the company in the present situation. Companies must resolve any unexpected situations quickly. Technologies are key for companies to be precise and fast in this resolving. For example, a recall of substandard products is a big mess when the company does not use tracking technology. If the supply chain is equipped with FCE tracking system
, it will be possible to track and return all inappropriate goods as soon as possible. FCE IoT sensors monitor every delivery aspect and coincidence, so you can track the specific product, its location, and status in time. This speed will increase brand protection and maintain the number of sales.
Documents and Evidence
Customers are more willing to make purchases when they have no doubts about the reliability of your company and the security of transactions. One way to build trust is through opening the official documentation. You and your customers can be sure that the documents are correct when you protect them with technology. The storage of official documentation in the blockchain-backed database ensures its genuineness and relevance. You can open access to the documents which might be of interest to your customers and once again demonstrate transparent policies of your company.
When a company is merged with FCE technologies, such as FCE Platform tracking system, and Bistra
document flow management system, it becomes much easier for managers to track the inner operation. They can observe the progress of the employees, and the workers themselves will see their part of the work and their responsibility.
Improving internal communication, increasing efficiency, coordinating work are the best advantages that FCE technologies
bring to the company's internal management. More motivated and coordinated employees are always better in their performance. Technology is changing companies for the more sustainable and trustworthy, profiting both its employees and owners and consumers. FCE technology is a direct and constant communication within the company and between the company and customers.
We are sure you will find plenty of other benefits for your business in FCE technology. We will advise and select from a wide range of technologies exactly which your business needs to increase its efficiency in accordance with its characteristics.